Return and refund policy

What you can return, and by when

Returns can be requested within 2 days of delivery.

Exchanges can be requested within 10 days of delivery.

The window runs from the day the item is DELIVERED, not from the day you ordered it.

Both windows are counted in whole calendar days from the day your order is delivered, in Indian Standard Time. The day of delivery counts as the first day.

You do not have to return a whole order. Choose the individual items, and the quantity of each, that you want to send back.

No product or category is currently excluded from returns. Where an individual item is not eligible — because it has already been returned, or has not been delivered yet — the return form tells you before you submit.

The condition an item must be in

The item must be unused, with its original tags and original packaging intact.

You will be asked to confirm each of those before the request is accepted. Please be straight with us: an item that arrives worn, altered, or without its packaging can fail the check we do when it reaches us, and we will contact you rather than refund it silently.

• Unused and unworn, in the state it reached you
• Original tags still attached and undamaged
• Original box, pouch and packaging included
• Any free gift or add-on that came with the item included

How to start a return

Every return is reviewed by our team before it is approved. You will be told either way.

1. Sign in and open Orders in your account.
2. Open the delivered order and choose to request a return.
3. Pick the items and quantities you are sending back.
4. Choose a reason. For a damaged, incorrect or faulty item, add photographs — the form will ask for them.
5. Confirm the item is unused with its tags and packaging intact.
6. Choose whether the courier collects it or you send it back yourself.
7. Submit. You can follow the request under Returns in your account.

Who pays for the return

Return shipping is free. You will never be charged to send an item back.

You can either have the item collected by a courier or send it back yourself.

If you send it back yourself, keep the dispatch receipt until the refund or replacement is settled.

Damaged, faulty or incorrect items

For a damaged or incorrect item, please add photographs. These cases are resolved with a replacement.

Photograph the item, the damage or discrepancy, and the packaging it arrived in. Where you have an unbroken unboxing recording, that is better still.

These claims are settled with a replacement rather than an automatic refund. Where a replacement is genuinely not possible, we will discuss a refund with you rather than deciding it for you.

Missing items and empty parcels

If a parcel arrives short, or arrives empty, tell us as soon as you notice — the same day where you can. Do not discard the packaging or the shipping label.

Send us photographs of the parcel, the label and its contents, and an unbroken unboxing recording if you have one. We will check the packing weight and the courier's record against your claim and resolve it with you.

Refunds

Refunds are started once the returned item has been collected and checked.

The refund is the amount you actually paid for the items you sent back, including the effect of any discount that applied to them.

Where you paid online, the refund goes back to the payment method you paid with. There is no other destination for it — we cannot redirect an online refund to a different card, account or wallet.

Where you paid by Cash on Delivery there is nothing to reverse, so the refund is made by bank transfer to an account you give us during the return. We ask only for the account holder's name, the IFSC and the account number, and the account number is stored encrypted.

Once we have initiated a refund, how quickly it appears is down to your bank or card issuer. We will tell you the moment it leaves our side, and your return's page records that date.

Partial returns

If you return part of an order, the refund covers the returned items only. The rest of the order is unaffected.

Delivery charges are charged per order rather than per item, so a partial return does not change the delivery charge that was applied to the order.

Exchanges and replacements

Exchanges can be requested within 10 days of delivery. That is longer than the window for a refund, so an item you can no longer return for money may still be exchangeable.

Your exchange credit is the amount you originally paid for the item. If the replacement costs more, you pay only the difference.

If the replacement costs less than your credit, the difference is not refunded in cash — please choose a replacement of equal or greater value.

An exchange follows the same route as a return: the original item comes back and is checked, then the replacement is prepared and dispatched. You can follow both stages under Returns in your account.

If a return is not approved

A return can be declined — most often because the window has closed, because the item is not in the condition the policy requires, or because the quantity requested is more than the order has left to return.

You will be told the reason. If an item has already been sent back and does not pass the check, we will contact you before anything is settled rather than simply not refunding you.

Still need help?

If anything about returning an item is unclear, or your situation is not covered here, please get in touch before you act on an assumption — it is almost always quicker to ask.

Write to [email protected] or call +91 00000 00000 (Monday to Saturday, 10:00 am – 7:00 pm IST).