Customer information
Cancellation policy
Changed your mind? What you can do depends on one thing: whether the order has been handed to the courier yet.
There is no cancel button in the storefront. Cancelling is a request to us, so that a person checks where the order actually is before anything is stopped.
Before your order is dispatched
Contact us as soon as you decide. While an order is still with us and has not been handed to the courier, we will cancel it.
Include your order number in the request. The faster it reaches us the more likely it is that the order is still on the packing bench.
Once your order has been dispatched
Once a parcel is with the courier it cannot be recalled, so an order cannot be cancelled after dispatch.
You have two options instead. You can refuse the delivery at the door, in which case the parcel comes back to us and we will refund you once it arrives. Or you can accept it and return it under the Return and refund policy.
Returning it is usually the cleaner route, and the window is generous: returns can be requested within 2 days of delivery.
After your order has been delivered
A delivered order cannot be cancelled — there is nothing left to stop. What applies from that point is the Return and refund policy, which covers change of mind, size or fit, and anything that arrived damaged, faulty, incorrect or not as described.
Cancelling a prepaid order
Where you have already paid online and we cancel the order, the money goes back to the payment method you paid with. We cannot send it anywhere else.
You do not need to do anything to trigger it beyond the cancellation request itself. How quickly it appears afterwards is down to your bank or card issuer.
Cancelling a Cash on Delivery order
A Cash on Delivery order is placed unpaid, so cancelling one before dispatch leaves nothing to refund — the order simply stops.
If a Cash on Delivery parcel has already been dispatched, refusing it at the door is the simplest outcome. Nothing is collected and nothing is owed.
Please do not refuse a Cash on Delivery parcel as a habit
Orders we cancel
Occasionally we have to cancel an order ourselves. The usual reasons are that an item turns out to be unavailable, that a payment could not be verified, that the delivery address is not serviceable, or that an order looks fraudulent.
If that happens we will tell you, and anything you have paid is returned to the payment method you paid with. We are not able to substitute a different item without asking you first.
Payments that did not complete
A payment that fails, is abandoned, or cannot be verified does not create an order, so there is nothing to cancel. Your bag is left exactly as it was and you can try again.
If money has left your account but no order appeared, do not pay again — read the Payment policy and contact us with the payment reference so we can trace it.
Still need help?
If anything about cancelling an order is unclear, or your situation is not covered here, please get in touch before you act on an assumption — it is almost always quicker to ask.
Write to [email protected] or call +91 00000 00000 (Monday to Saturday, 10:00 am – 7:00 pm IST).
Last updated: 23 August 2026