Frequently asked questions

You can check out as a guest. An account is worth having, though — it keeps your orders, addresses, saved pieces and returns in one place, and a return is started from the order in your account.

If you check out as a guest and later create an account with the same email address, your order appears there.

You are shown a confirmation page with your order number as soon as the order is created, and the order appears in your account under Orders.

For an online payment, the order is created only after our servers have verified the payment with the payment gateway. If you did not see a confirmation, the order was not created — see the payment questions below before paying again.

Items and quantities cannot be edited once an order is placed. Contact us straight away — if the order has not gone to the courier we can usually cancel it so you can order again.

A delivery address can sometimes be corrected before dispatch. After dispatch it cannot be changed with the courier.

The document issued with your order is available from the order's own page in your account, alongside its items and totals.

Online, through Razorpay — which presents UPI, credit and debit cards, net banking and wallets inside its own secure checkout.

Cash on Delivery is offered on eligible orders. Whether your order qualifies is decided at checkout from its value, its delivery PIN code and its contents, and checkout tells you the reason if it is not available.

Your card, UPI or net-banking details are entered on Razorpay's checkout, not ours. They are never sent to or stored on our systems — all we receive is the gateway's reference for the payment, its amount and its status.

We will never ask you for a card number, CVV, UPI PIN, password or OTP. If anyone does so in our name, it is not us.

Please do not pay again. An amount debited without an order is usually either an authorisation that was never captured, which your bank releases on its own, or a captured payment we have not been able to match, which we refund.

Write to [email protected] and include your order number. Send the payment reference from your bank or from the gateway's message, with the date and amount, and we will trace it.

Send us both transaction references. The duplicate is refunded to the method it was taken from.

Prices are shown in Indian Rupees, and the amount in your checkout summary is the amount that will be charged — nothing is added afterwards. Where tax applies to your order it is itemised in the summary and on the document issued with the order.

925Chandi delivers across India. We do not ship internationally, so no customs or import charges can arise on an order.

The delivery options available for your address, and the exact charge for each, are shown at the delivery step of checkout. The amount in your order summary is the amount that will be charged.

Your order is checked and packed before it goes to the courier, and its page in your account shows the stage it has reached.

We do not publish a fixed delivery date, because transit time depends on your PIN code and on the courier. Once the parcel is handed over, your order page carries the courier's tracking and its latest status.

Open the order in your account. Once the parcel is with the courier, the page shows the tracking reference and the courier's most recent update.

The courier will try to reach you on the number on the order. If delivery still cannot be completed, the parcel comes back to us and we will contact you to arrange a re-delivery or a refund.

Make sure the phone number on your order is one you will answer — an unreachable number is the most common reason a parcel returns.

Refuse the delivery if you can. If you have already accepted it, photograph the parcel before opening it, and film the unboxing in one unbroken take if possible.

Then start a return from the order in your account and add the photographs. Damaged, incorrect and missing-item claims are resolved with a replacement.

Returns can be requested within 2 days of delivery.

The window runs from the day the item was delivered, not from the day you ordered.

The item must be unused, with its original tags and original packaging intact.

You confirm each of those when you submit the return, and we check the item when it reaches us.

Sign in, open the delivered order under Orders, and request a return. Choose the items and quantities, pick a reason, add photographs where the form asks for them, and submit.

Every return is reviewed by our team before it is approved. You will be told either way.

Return shipping is free. You will never be charged to send an item back.

You can either have the item collected by a courier or send it back yourself.

Yes. Choose the individual items and the quantity of each that you want to send back; the rest of the order is unaffected.

Back the way it came. An online payment is refunded to the method you paid with, and it cannot be redirected to a different card or account.

A Cash on Delivery order has no payment to reverse, so its refund is a bank transfer to an account you give us during the return. We ask only for the holder's name, the IFSC and the account number.

Refunds are started once the returned item has been collected and checked.

Once we initiate it, how quickly it appears is down to your bank or card issuer. The date it left our side is recorded on the return in your account.

No product or category is currently excluded. Where an individual item is not eligible — because it has already been returned, or has not been delivered yet — the return form tells you before you submit.

Yes. Choose an exchange rather than a refund when you start the return, and pick the replacement.

Exchanges can be requested within 10 days of delivery. That is longer than the window for a refund, so an item you can no longer return for money may still be exchangeable.

Your exchange credit is the amount you originally paid for the item. If the replacement costs more, you pay only the difference.

If the replacement costs less than your credit, the difference is not refunded in cash — choose a replacement of equal or greater value.

For a damaged or incorrect item, please add photographs. These cases are resolved with a replacement.

Do not wear the piece. Photograph it, the damage and the packaging, and start the return from the order in your account.

Contact us as soon as you decide. While the order is still with us and has not been handed to the courier, we will cancel it.

Once a parcel is with the courier it cannot be recalled. You can refuse it at the door, or accept it and return it.

Before dispatch, contact us and it simply stops — nothing was paid, so there is nothing to refund.

After dispatch, refusing the parcel at the door is the simplest outcome.

Every 925Chandi piece is crafted in 925 sterling silver — 92.5% pure silver alloyed with copper for strength — and stamped with its purity mark.

Finish, closure, stones and dimensions are published on every product page.

Keep it dry, keep chemicals off it, put it on after perfume and moisturiser, and store it in its own pouch. That covers most of it.

Yes. Every piece is certified genuine 925 sterling silver. Natural tarnish is not a defect — it polishes away with a soft silver cloth.

What is covered is an item that arrives damaged, faulty, incorrect or not as described — that goes through the Return and refund policy.

Write to us with your order number and a photograph of the piece. We will tell you whether polishing, resizing or repair is possible and what it involves.

Add it to your saved pieces and check back — the collection is a short, edited range and pieces do return.

From your account: Profile holds your name, email and phone, and Addresses holds your delivery addresses.

Use the sign-in screen to request a reset link, which is sent to the email address on the account.

We collect what an order needs and very little else, we do not sell your data, and we do not track you across other sites. The full detail — including exactly what is stored, how long, and how to have it corrected or removed — is in the Privacy policy.